Call recording
The most popular uses for telephone conversation recorders include:
• telesales / telemarketing training assessment and coaching
• note taking / dictation
• solving "who said what" disputes
• recording agreements
• recording meetings (most of our products that can be used for recording telephone calls can also be used for r ecording meetings, some with an additional microphone)
• recording instructions for greater speed and accuracy and detail
• clarification of quantities and specifications
• protection of staff from abusive / difficult customers
• ideal for litigation purposes as recordings can be used in court (UK)
• monitoring nuisance callers
• monitoring customer service
• monitoring staff performance
• anti fraud - surveillance
